Ensure you have the latest version of the recteq app downloaded to your phone (Google Play) Note: If you are unsure, delete the app from your phone, and download again.
Create a personal account for the recteq app. Note: This will be a separate, stand-alone account for the recteq app. Your web account won't have access or any bearing on the app account. Some email servers have a security protocol that is not recognized by the recteq app. In these cases, we recommend creating a new email (Gmail) account.
Once you have the newest version of the recteq app downloaded, navigate to the more menu (pictured below) in the bottom right corner of your menu bar. If this is your first time connecting a grill, we are going to create a new account. If you already have an account, go ahead and sign in.
Before We Get Started:
If you have a dual band router, ensure you have separate network names, or SSIDs, for the 2.4 and 5.0ghz networks. You can also temporarily disable the 5ghz network. (Dual Band Controllers do not need to complete this step)
Note: If you are not sure if you have a dual band router, call your internet service provider and ask if you have a router carrying both 2.4GHz and 5.0GHz. If you do and they aren't separated, your ISP can separate them remotely.
Have your current/correct Wi-Fi password on hand. If you are unsure whether you have the correct password, you can navigate to your phone’s Wi-Fi settings and “Forget” your home network. This will drop your home Wi-Fi connection and require you to enter your password to re-connect. Once you successfully re-connect, you can be certain you’re using the correct password.
Before the initial connection, make sure the grill is within ~ 30 feet of the router, or closest access point.
Tap control at the bottom center of the screen; then, tap the (+) at the top right of the screen.
This will prompt you to hold down the button until it blinks quickly.
After you proceed to step 2, you should see the current connected network listed. Carefully enter the Wi-Fi network password below the network name.
After the information is entered and you proceed to step 3, the grill will attempt to make a connection with the selected network.
A few moments later, you will be asked to select a device model and choose a name for your grill. After selecting a device model, be sure to scroll to find the one that applies to your grill.
Now that we have a successfully connected grill, you can tap the active device, and utilize the control screen. You can also tap the settings gear at the top right of the control screen to access advanced settings/alarms.
If for some reason the grill doesn’t connect properly, refer to our troubleshooting guide below for more tips and trucks. You can always call and speak with one of our Wi-Fi technicians at 706-922-0890 as well.