How do I register my grill's warranty?
For grill purchases made directly through recteq, your grill is automati...
Why can’t I turn on my grill remotely (via tha app)?
This is an industry-wide standard intended to ensure the safety of consu...
Account Management | What happened to my account | Why do I need to set up an account
Account Management
Profile Information
Congratulations on joining th...
What is recteq's return policy?
SHIPPING POLICY
We take pride in our ability to get your grill or access...
Does recteq have financing available?
With financing through our partner Affirm, you can grill now and pay lat...
What is the best way to get more information?
We’re super easy to get in touch with! Give us a call at (706) 922-0890 ...
Can recteq ship to Canada?
We are pleased to offer shipping services to Canada using both freight/L...
Ground shipments vs freight shipments
Ground Shipment: Anytime an order is shipped that weighs less than 200 p...
How long does it take to ship a recteq?
We ship as soon as possible, sometimes even as soon as same day. Once yo...
Is the warranty transferable?
The recteq warranty is non-transferable