Receiving an ER-2 means failure to light. You will see this error code if your recteq does not reach 180° within 30 minutes.



  1. Auger Jam/Pellet Bridge - The fuel is unable to reach the fire.
  2. Airflow - Blower fan is not supplying airflow to the fire. 

  3. Igniter Failure - The heating element has failed to start a fire.



  1. If you determine that the auger is not turning or pushing pellets into your firepot, it could be a jammed auger or bridged pellets. Ensure the auger is receiving pellets, and nothing is obstructing the auger.
  2. The blower fan uses a brushless motor. Extended inactivity may cause the fan to stick. If this occurs, manually turn the blower fan blades with a butter knife or screwdriver.

  3. If you can hear your blower fan moving and see your auger pushing pellets, but there is no ignition, the igniter may have failed.


Contact 706-922-0890 for assistance.