If you are using a network wide VPN, or have one installed on the mobile phone being used to connect the grill, you will need to temporarily disable the VPN, connect the grill, and then re-enable the VPN.
Firewall/Security Related Settings:
It doesn’t come up often, but there are certain occasions where the grill is being blocked/prevented from joining the network. This usually happens when firewall settings are at their maximum, or a feature such as MAC filtering is being used. If you believe this may be the case, you will need to sign into your router gateway and check these settings. If you’re having trouble navigating to/through the gateway, please contact your ISP for further assistance.
NOTE: If you have personal equipment that isn’t from the ISP (Internet Service Provider), a bit of online research may be required.
-iOS and Android Phone Settings
On iOS, there are 2 main settings that need to be turned on when connecting the grill.
Location and Local Network (This is how the phone communicates with the grill to join the existing network)
> Settings > Scroll down and select recteq > make sure they are both toggled on.
If for some reason you don’t see those settings available to you, make sure to uninstall and reinstall the app, along with checking the phone for any available software updates. Cycling the device off, and back on could also alleviate this issue)
On Android, there are also a few settings to be aware of:
-Background App Refresh, Location, and Battery Optimization
-Luckily on Android, there is a master search bar at the top of the settings menu that helps to easily navigate to each of these settings.
- Background App Refresh being enabled helps ensure the app stays awake and active in the background, even if the phone has been asleep for some time.
-The location permission is how the existing Wi-Fi network is carried from settings over to Step 2 on the app.
- Turning battery optimization off won’t cause your battery to drain. This is to help the app continue to communicate in the background and keep live temps. This setting isn’t always necessary, but it can help in certain scenarios.
Generally, when a controller is having trouble connecting to an existing network, it’s not a bad idea to question the integrity of the Wi-Fi chip on the board itself. Luckily, there is a very easy way to test a controller's functionality. Grab a friend/family member and have them set up a mobile hotspot from their device. The hotspot is naturally and exclusively a 2.4ghz signal. Ideally, we want to set the phone on the side shelf, or on top of the hopper during the hotspot test. Once connected to the new 2.4ghz hotspot network, go through the Wi-Fi setup process once more. If the connection process goes through successfully, the controller is operating properly, and the problem stems from the home network. Although the answer isn’t always signal strength, it is one of the leading causes for connection failure/inconsistent app performance. If you are not able to complete a successful hotspot test, please contact one of our Wi-Fi technicians at 706-922-0890.
If you had a successful hotspot test, but are certain distance/signal coverage is not the issue, there are a few more things we can check.